Frequently Asked Questions


Starting from 1st January 2018, most of Holland & Barrett’s products and services shall be subject to 5% value added tax in compliance with the federal Laws & regulations levying and regulating the tax in the UAE. 

VAT is a consumption tax that the end user is obligated to pay and Holland & Barrett will be only acting as a collection Agent on behalf of the taxation authority.

Holland & Barrett is legally obliged to comply with this Government mandate from 1st January 2018.

1. What is VAT?

Value Added Tax (VAT) is an indirect tax that is being introduced by the UAE Government, which will be payable by both business and Individuals. 

2. When will the VAT go into effect and what will be the rates?

VAT will be introduced across the UAE on 1 January 2018 at a standard rate of 5%.

3. How will VAT apply to Holland & Barrett products and services?

VAT will apply to applicable products and services at a rate of 5%. 

4. Is it compulsory to pay VAT?

Exceptions to VAT are only by law, and these are published by the Federal Tax Authority. There is a possibility for business owners to claim back their VAT payments, provided they have registered for VAT and meet the requirements. For further details, please visit

5. How will Holland & Barrett Online charge VAT?

From 1st January 2018, most of the products and services provided by Holland & Barrett shall have VAT applied upon consumption, in compliance with the provisions of the law and its Executive Regulations.

6. How can a business register for VAT and receive a Tax Registration Number (TRN)?

Businesses can register for VAT tax through the e-services section on the FTA website. However, first, they need to sign up an account first. For more details about VAT tax registration, please read VAT registration User Guide. 

7. Will it be possible to issue cash receipts instead of VAT invoices?

A supplier registered or required to be registered for VAT must issue a valid VAT invoice for the supply. To be considered as a valid VAT invoice, the document must follow a specific format as mentioned in the legislation. In certain situations the supplier may be able to issue a simplified VAT invoice. The conditions for the VAT invoice and the simplified VAT invoice are mentioned in the legislation. 

8. Where can I get more information?

We suggest you visit the Federal Tax Authority website for more information.

What Are My Delivery Options To The UAE And How Much Do They Cost?

FREE delivery on orders over AED300.

AED30 is charged for delivery on orders under AED300.

While our primary aim is to complete all deliveries within 48 hours, certain circumstances may require they take longer.

We do not offer delivery to the locations shown here

What Are My Payment Options?

We accept online payment via Credit or Debit Card using a secure payment system.

We also accept payment in Cash upon delivery of your order.

Please specify your preferred payment method in the checkout.

What Are My Options For Orders Outside The UAE?

Our distribution agreements currently cover the UAE territory only.  However, if you are located outside the UAE and wish to order from us, please email with details of your request.

When Will You Dispatch My Order?

Orders are usually dispatched within 24 to 48hrs of receipt, subject to payment method.

Please note - If an item becomes out of stock we will contact you directly with full information regarding availability of stock and your options.

Can I Use An Alternative Delivery Address?

Yes. If you would like us to ship to an alternative address, simply complete the details at the check-out.

If you have selected an alternative delivery address because the order is a gift, please state this in the notes/comments section at check-out. We will ensure no financial paperwork has been included with the order.

Will I Need To Sign For My Delivery?

Yes. As a general rule, we require a signature on delivery.

Missing Or Damaged Delivery?

If your goods have either been received as damaged or are missing please contact customer services immediately, either by email or by calling us on 04 344 5887 or email

If the goods are damaged we will need proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services will advise you on the best course of action and aim to rectify the situation.