Frequently Asked Questions
What Are My Delivery Options To The UAE And How Much Do They Cost?
FREE delivery on orders over AED300.
AED30 is charged for delivery on orders under AED300.
While our primary aim is to complete all deliveries within 48 hours, certain circumstances may require they take longer.
What Are My Payment Options?
We accept online payment via Credit or Debit Card using a secure payment system.
We also accept payment in Cash upon delivery of your order.
Please specify your preferred payment method in the checkout.
What Are My Options For Orders Outside The UAE?
Our distribution agreements currently cover the UAE territory only. However, if you are located outside the UAE and wish to order from us, please email with details of your request.
When Will You Dispatch My Order?
Orders are usually dispatched within 24 to 48hrs of receipt, subject to payment method.
Please note - If an item becomes out of stock we will contact you directly with full information regarding availability of stock and your options.
Can I Use An Alternative Delivery Address?
Yes. If you would like us to ship to an alternative address, simply complete the details at the check-out.
If you have selected an alternative delivery address because the order is a gift, please state this in the notes/comments section at check-out. We will ensure no financial paperwork has been included with the order.
Will I Need To Sign For My Delivery?
Yes. As a general rule, we require a signature on delivery.
Missing Or Damaged Delivery?
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email or by calling us on 04 344 5887 or email email@example.com.
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services will advise you on the best course of action and aim to rectify the situation.