Holland & Barrett E-Commerce Terms & Conditions


This website is owned and operated by Al Khayyat Investments LLC, under company license registered in the UAE. For the purposes of these Terms and Conditions "We", "Our" and "Us" refers to Holland & Barrett / Al Khayyat Investments LLC.  Please review these Terms and Conditions carefully before using this website.  Your use of this website indicates your agreement to be bound by these Terms and Conditions.

Data Protection

Any personal information you supply to Us when you use this website will be used in accordance with our Data Protection Policy.

The following states the HollandAndBarrett.ae policy regarding the privacy rights of visitors and customers to this website. We respect your right to privacy and your desire for a secure online shopping experience.

Our postal address is:

Holland & Barrett
P O Box 11245
United Arab Emirates
971 (0)4 810 5555

The information we collect and how it is used:

Aggregate Information

We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.

Other Information We Collect

When you purchase a product on HollandAndBarrett.ae, we ask you for the following information: name, address, phone number and e-mail address. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.

HollandAndBarrett.ae also collects e-mail addresses voluntarily to inform our customers that we received the order.

Children Under 18

For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Disclosure Of Information Policy

We never make your e-mail address available to any other company or organization.

If you have supplied us with your postal address, we do not share your name and address with any companies.

Need To Make A Change?

If you would like to change any of your transactional information in our database please feel free to contact us. You'll find our phone number and address at the top of this page.

All trademarks, copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use.

Appropriate Use

You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UAE or other jurisdiction from which you are accessing this website.

In particular, you agree that you will not:

  • Post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal
  • Use this website in a manner which causes or may cause an infringement of the rights of any other
  • Make any unauthorised, false or fraudulent booking
  • Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means
  • Deface, alter or interfere with the front end "look and feel" of this website or the underlying software code
  • Take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure
  • Obtain or attempt to obtain unauthorised access, via whatever means, to any of Our networks

Without prejudice to any of Our other rights (whether at law or otherwise) We reserve the right to:

  • Cancel your orders and/or bookings without reference to you; and/or
  • Deny you access to this website

where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions.

Changes To This Website

We may make improvements or changes to the information, services, products and other materials on this website, or terminate this website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, your continued access or use of this website is deemed to be your acceptance of the modified Terms and Conditions.

Links To Other Websites

This website may include links to other internet sites. We do not endorse any such websites and We are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.

You may only link to this website with Our express written permission. We expressly reserve the right to withdraw Our consent at any time to a link which in Our sole opinion is inappropriate or controversial.

Limitation Of Liability

In no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms and Conditions shall exclude or limit Our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

Disclaimer Of Warranty

To the maximum extent permitted by law, We disclaim all implied warranties with regard to the information, services and materials contained on this website. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.


You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.

General Conditions Of Sale

Please read the following conditions of sale before placing an order on this website. This website is owned and operated by Holland & Barrett / Al Khayyat Investments LLC and reserves the right, at any time, to modify these conditions of sale.

1 - Orders

By confirming that you have read and agree to be bound by our General Conditions of Sale, you are making an offer to purchase the Product(s) and/or Service(s), which you have specified in your shopping basket. All orders are subject to acceptance by Holland & Barrett / Al Khayyat Investments LLC. Within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Holland & Barrett / Al Khayyat Investments LLC is subject to these conditions of sale and to the availability of stock.

Holland & Barrett / Al Khayyat Investments LLC reserves the right to withdraw any Products from the Website Shop and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Holland & Barrett / Al Khayyat Investments LLC will not be liable to you or a third party by reason of Holland & Barrett / Al Khayyat Investments LLC withdrawing any Product or refusing to process any order.

2 - Price and Payment

All prices are quoted in United Arab Emirates Dirham (AED).  Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order.  Holland & Barrett / Al Khayyat Investments LLC reserves the right to refuse payments in its reasonable discretion.

3 - Description of Products

The Products depicted in the Website Shop are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Holland & Barrett / Al Khayyat Investments LLC does not accept responsibility for slight variances in colour and style.

4 - Cancellation and Returns

Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on 'Personalised' items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details.

5 - Returns

If you want to return an item, contact us, indicating which item(s) and the number of items to be returned and your reason for returning the item(s). We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.

6 - Defective Items

If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 14 days of delivery.

7 - Returned Item(s) Lost in Transit

We cannot be held responsible for packages lost in transit. As you are responsible for returning the items to us, we recommend sending the packages by Couriered Delivery.

8 - Refunds and Replacements

For item(s) returned to us within 14 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a replacement will be processed by Holland & Barrett / Al Khayyat Investments LLC within 14 working days of receipt of the returned items where possible.  A refund will only be offered where it is not possible to replace the goods.

Any replacement will be to your original product specification as detailed on your original order. A refund will be made in the form of credit note or credit card chargeback.

9 - Delivery

Holland & Barrett / Al Khayyat Investments LLC will deliver the Products ordered by you to the address, which you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you would like HollandAndBarrett.ae to deliver the Products directly to a friend, a relative, or to your place of work.

Delivery charges may apply and are as laid out on the Information page.

Delivery will be made as soon as possible and usually within 5 days of our receipt of your payment.

10 - Liability

Unless otherwise agreed in writing, Holland & Barrett / Al Khayyat Investments LLC's maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question ("Payment Amount"). Holland & Barrett / Al Khayyat Investments LLC shall not in any event be liable to you for:

  • any direct loss in excess of the payment amount; or
  • any loss of profits, business or anticipated savings or loss of or corruption to data or any other indirect loss or consequential loss whatsoever even if it has been advised of the possibility of such loss.

Nothing in these conditions of sale shall exclude or limit the liability of Holland & Barrett / Al Khayyat Investments LLC for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.

11 - Data Protection

Please see our Data Protection Policy for details of the information which we hold about you and the uses to which that information will be put.

12 - Force Majeure

Holland & Barrett / Al Khayyat Investments LLC shall have no liability to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Holland & Barrett / Al Khayyat Investments LLC including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.

13 - Waiver

No waiver by us shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions of Sale.

14 - Entire Agreement

These Conditions of Sale, together with the Terms of Use, Returns Policy, current Product prices, Delivery Details and Contact Details on this Website, set out the whole of the agreement between you and Holland & Barrett / Al Khayyat Investments LLC.  Al Khayyat Investments LLC's employees or agents are not authorised to make any representations concerning the Products unless confirmed in writing by Al Khayyat Investments LLC. You confirm that you do not rely on, and waive any claims for breach of, any such representations, which are not so confirmed.

15 - Third Party Rights

A person who is not a party to the contract governed by these Conditions of Sale has no rights to enforce any provision of these Conditions of Sale.

16 - Governing Law

These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of the United Arab Emirates and you irrevocably submit to the exclusive jurisdiction of the courts of the United Arab Emirates.

17 - Contacting HollandAndBarrett.ae

You can contact Holland & Barrett / Al Khayyat Investments LLC whether to trace your order or for any other reason by writing to or emailing Holland & Barrett / Al Khayyat Investments LLC as described below. In all instances, please be ready to supply relevant information which Al Khayyat Investments LLC will require from you in order to identify your order.  You can also contact us directly by email or by telephone on 971 (0)4 810 555. If the telephone is on ‘voicemail’, please leave a message and contact number and will get back to you within 24 hours.

If the telephone is on 'voicemail' please leave a message and contact number and we will get back to you within 24 hours.

If you wish to write to Holland & Barrett / Al Khayyat Investments LLC the address you should write to is:

Al Khayyat Investments LLC
P O Box 11245
United Arab Emirates

Al Khayyat Investments LLC, is registered in the UAE under company license.

18 - Definitions

"Conditions Of Sale" means these terms and conditions of sale

"Product" means any products displayed for purchase on this Website through the Website Shop

"Returns Policy" the policy governing the cancellation of your order and return of Products, as displayed on the Website

"Terms Of Use" means the terms governing your use of this Website displayed on the Website

"Website Shop" means the on-line Holland & Barrett store through which the Products are purchased by you

"Website" means the website located at HollandAndBarrett.ae

"Working Day" means a day other than a Friday or Saturday on which clearing banks are normally open for business in the City of Dubai

"you"  means a user of this Website

Gift Voucher Terms & Conditions

1. Gift vouchers can only be redeemed against products shown on HollandAndBarrett.ae

2. Only gift vouchers stamped with the Holland & Barrett / Al Khayyat Investments LLC company stamp are valid.

3. Gift vouchers should be treated like cash. They cannot be replaced if lost or stolen.

4. This gift voucher cannot be exchanged for cash & is non-returnable or transferable.

5. Vouchers which are defaced, altered or cancelled will not be accepted.

6. Gift vouchers may be exchanged for products of a higher or equal price than the face value on this voucher.

7. Gift vouchers are redeemable in the UAE only.

8. We reserve the right to change the Terms and Conditions at any time.


We recommend that you think carefully about buying home or travel insurance to cover loss if your purchase is lost or damaged.


These Terms and Conditions contain all the terms of your agreement with Us relating to your use of this website. No other written or oral statement (including statements in any brochure or promotional literature published by Us) will be incorporated.

HollandAndBarrett.ae makes no warranty whatsoever for the reliability, stability or any virus-free nature of any software being downloaded from this website, nor for the availability of the download sites where applicable.

All software products downloaded from any section of this website or via a link pointed to by this website are downloaded, installed, and used totally and entirely at the users own risk.

Your use of this website, any downloaded material from it and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with the laws of the United Arab Emirates and you agree to submit to the non-exclusive jurisdiction of the UAE Courts. We reserve the right to bring proceedings in the Courts of the country of your residence.

Throughout this website the terms "partner(s)" and "partnership(s)" are used to refer to individual marketing or co-operation agreements and not to any relationship which has specific legal or tax implications. Al Khayyat Investments LLC cannot therefore accept any liability for the conduct of these partner organisations.

Last updated: November 2015

© Holland & Barrett  2015